Internal Customer Service 1 Day Training in Kilken

Friday 19th January 1900
Location: For venue details reach us at
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom/ Virtual Live / Onsite
Offers: Groups of 5 – 10 people 10% Discount | Groups of 11 – 20 people 15% Discount
Course Overview:
This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving your performance in today’s competitive workplace environment. Using a self-assessment tool, you will discover your dominant communication style and learn how to adapt that style to work more effectively with others. The course will help you to improve your communication skills, make good first impressions, set the right expectations, manage yourselves, and build collaboration skills. After attending this workshop, you will be able to work more effectively with colleagues and team members.
Learning Objectives:
After completing this course, delegates will be able to:
Listen, ask questions, and interpret nonverbal messages more effectively.
Set and manage expectations of colleagues and team members.
Communicate assertively.
Adapt their communication style and manage their behavior for more productive work relationships.
Map out workflow between colleagues.
Analyze current workflow and identify how to improve efficiency.
Module 1 : Communicate clearly and confidently:
Importance of clear communication – How well do you communicate?
The 5 Basic Principles of communication.
Focus on Behavior not personality.
Be Specific.
Use the power of questions.
Listen Actively.
Communicate Assertively.
Module 2 : Working Better together:
Importance of working as a team.
Internal customers are customers too.
Managing Internal customers expectations.
Understanding Internal customers’ behavioral styles.
The 4 Major behavioral styles and flexing your style.
Mapping your internal network.
Giving the message of ‘I Care’ when passing work.
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM-supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Organisers Website

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